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Where Golden Keys Concierge Awards 2024 Nominees

Congratulations to the nominees of The Society of the Golden Keys Concierge Awards 2024.


The Tourism Media Group (TMG), publishers of WHERE Magazine and London & Partners’ official guide to London: London PLANNER, and The Society of the Golden Keys Great Britain and The Commonwealth (Les Clefs d’Or) will gather collectively at the Pan Pacific London to toast the finest achievements in the Concierge sector of hospitality in Britain. Headline sponsors are Metropolitan Gaming, who will be hosting the glittering after party at Metropolitan Mayfair. Other award sponsors have been confirmed, including Big Bus Tours, Golden Tours, Tootbus, American Express Travel and ABBA Voyage.


The interviews have taken place and, after much deliberation, the nominees have been selected for the 17th Annual Where Golden Keys Concierge Awards.


The Nominees Are...


London Concierge of the Year, sponsored by Golden Tours
  • Andrea Massari, Head Concierge at The Haymarket Hotel

  • Mario Narcisco, Concierge Supervisor at Nobu Hotel

  • José Almeida, Head Concierge at Raffles London

  • Simone Caretti, Head Concierge at The BoTree

  • Diogo Coelho, Head Concierge at The London Edition

  • Alex Collins, Deputy Head Concierge at The Londoner

  • Matteo Delrio, Head Concierge at NoMad London

  • Marina Jermakowicz, Head Concierge at W London


Young Concierge of the Year, sponsored by Tootbus
  • Emiliano Del Pizzo, Head Concierge at The Kensington Hotel

  • Jack McCarthy, Concierge Manager at 1 Hotel Mayfair

  • Levente Ciaba, Deputy Head Concierge at The Montague On The Gardens

  • Jeffrey Wilson Borges Querido Senior Concierge at Bvlgari


Regional Concierge of the Year, sponsored bAmerican Express Travel
  • Sarah Gaskin, Head Concierge at The Headland Hotel, Cornwall

  • Jordi Vaca

  • Simon James, Head Concierge at Burgh Island Hotel, Devon

  • Alan McDougal, Head Concierge at Mar Hall Golf & Spa Resort, Bishopton


The following awards nominees and winners will be revealed on the night:

  • Service Through Friendship, sponsored by Big Bus Tours

  • Business Affiliate of the Year

  • Concierge Choice - Restaurant of the Year

  • Lifetime Achievement Award, sponsored by ABBA Voyage


The Selection Process:

Proposed by their General Managers, this year's nominees should be proud to represent their hotels and the Society of the Golden Keys. During an intense selection process, each candidate has been measured on their active involvement and support of the Society, their contribution to training and development, and their social responsibility towards charitable initiatives and the environment.


Society President, Toru Machida said: "I would like to thank each of the General Managers who nominated Concierge for the award. It was a joy to read the nomination letters and it is fantastic to know that so many members are representing their hotels and the Society passionately and proudly."


The event will take place within the glamorous Ballroom from 7pm; with the actual ceremony taking place at 7.45pm.


Please direct any enquiries to Rob Way at rob.way@tourismmediagroup.com









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