Confirmed Itinerary for the 69th International Congress in Madrid

The Spanish capital is the destination for this year's Union Internationale des Concierges d'Hotel (UICH) Les Clefs d’Or Congress

It's the most anticipated event in a Concierge's diary and now more information has been released for the 69th International UICH Congress.

With places filled by Concierge, business affiliate partners and guests, registration is now closed for the event, which takes place from 30th March to 4th April.

Les Clefs d’Or “Young Concierge” Award

Jack McCarthy will be vying for the title International Young Concierge of the Year.

After winning Young Concierge of the Year at The Society of the Golden Keys of Great Britain & the Commonwealth Awards 2024, Jack McCarthy will represent Britain in the International Young Concierge of the Year Award.

Jack, Head Concierge at 1 Hotel Mayfair, started his career in the hotel industry at the tender age of 16 and later became the youngest ever Concierge to receive the Golden Keys. A full list of nominees for this award can be found here.

A New Era

Randy Villanueva Santos, President of the President, UICH, said: "I would like to welcome you all to our 69th UICH International Congress in the beautiful city of Madrid.

"It’s another great opportunity to build memories, meet new friends from around the globe, and discover the magical friendships from every continent that truly make this the best congress. Above all, this is a moment to connect with our friends from around the world, fortifying our networking and camaraderie as we embrace the new era of the world of Concierge.

He added: "This year’s congress is special as we will witness the election of new leaders. Your voice will be heard, and let us all welcome the new mandate. Your continued support and commitment are crucial as we design the future of our Federation, from seasoned experts to the new young generation, which is very important to us."

"This is a moment to connect with our friends from around the world, fortifying our networking and camaraderie as we embrace the new era of the world of Concierge" Randy Villanueva Santos

Speakers

As always, the speakers have been chosen to ensure both an informative and engaging Congress. For the 69th International UICH Congress, speakers include:

MAUD BAILLY - CEO | Sofitel, MGallery & Emblems
HEATHER BYRON - SVP Services | Alliants
AMANDA FRASIER - President of Ratings | Forbes Travel Guide
HANNA HINZ - General Manager, Continental Europe | Virtuoso
JORDAN KESTLE - Head of International Projects | SHL Schweizerische Hotelfachschule Luzern

Schedule

30th March:

9am-5pm: Executive Committee Meeting at Melia Madrid Princesa.
9am-5pm: Zone Directors and Committee Leadership Meeting at Melia Madrid Princesa.
6pm-11pm: Opening Gala at Teatro Kapital.

31st March:

8am-10am: First Time Attendees Meeting at Melia Madrid Princesa.
9am-5pm: General Assembly at Melia Madrid Princesa.
9.30am-3pm: Corporate Social Responsibility Activity Activity: Basuraleza (litter picking) - a nature clean-up with the Spanish Red Cross in the mountains at Sierra de Madrid.
9.30am-5pm: Spouse & delegate activity: Museums & Palaces Tour.
6pm-11pm: Paella night for all delegates.