Kevin talks about his journey from starting out as a Bell Boy to being at the helm of guest services at this iconic city centre hotel,...

From his early days as a luggage porter to being at the helm of the Concierge team at the Hotel Café Royal for more than 10 years, this...

After taking the reins from Toru Machida as President of the Society of the Golden Keys of Great Britain and the Commonwealth, we talked...

From starting his career at the age of 16 to becoming the youngest ever Concierge to receive the Golden Keys, this Young Concierge of the...

Riyas revea ls how his true passion for the hospita lity business has led to his award-winning success as a Head Concierge. Riyas...

Originally headed for a job in the sports industry, an unexpected call to cover a shift with a security firm at the Bvlgari Hotel changed...

Sahil reveals how, despite his ability to forget little everyday tasks, his near-photographic memory serves him well when it comes to...

When he's not securing private box access to the Champions League Final or attending events with fellow Golden Keys members, Diogo Coelho...

From originally working for the BBC to smoking his own salmon, Graham reveals how he's a man of many talents! Can you tell us about the...

We talk to David Haines, Head Concierge at Park Plaza Westminster Bridge London, after being awarded Honorary Life Membership of The...

This month, we talk to Jeffrey Querido, Concierge at Pan Pacific London. How can you see London in a day? Open top buses are a great way...

Interview with Alan McDougall, Regional Award winner at The Society of the Golden Keys of Great Britain & the Commonwealth Awards 2023

After winning the Service Through Friendship Award at The Society of the Golden Keys of Great Britain & the Commonwealth Awards 2023,...

After winning The London Award at The Society of the Golden Keys of Great Britain & the Commonwealth Awards 2023, Daniel gives us an...

After winning Young Concierge of the Year at The Society of the Golden Keys of Great Britain & the Commonwealth Awards 2023, 31-year-old...

We quiz Tom Wardley, Head Concierge at The Londoner on his London highlights. Clockwise from top left: ZSL London Zoo, the Royal Air...