SPOTLIGHT

From pageboy to head concierge, discover the career, mentors and values that have shaped one concierge’s journey through hospitality. John White Can you tell us about the career path which led to where you are today? My journey into hospitality began as a pageboy at St James' Court Hotel under the guidance of the late Mr. David Burner. From there, I progressed to a luggage porter role and spent two formative years learning the importance of service, attention to detail, and t

This year's event attracted more than 30 concierge and business affiliates, raising a record-breaking amount for charity. Concierge and business affiliates ready to tee off at Foxhills Club & Resort Once again held at Foxhills Club & Resort in Ottershaw, Surrey, the event, including a raffle and auction, raised more than £3,000 for Hospitality Action - making it the best Golf Day to date! Darren Winter Organiser Darren Winter, CEO at Air Courier International Ltd, said: "On a

More than 40 Concierge and their guests enjoyed the Royal Shakespeare Company’s West End production of Matilda The Musical at the Cambridge Theatre. Matilda The Musical | Photo: Manuel Harlan As the beloved musical celebrates 15 years on stage in London, the guests settled down to watch the showcase performance, being transported into the wonderfully mischievous world of Roald Dahl. Now the 10th longest running musical in West End history, Matilda The Musical continues to pla

Explore London’s diverse Indian dining scene, from historic restaurants to contemporary favourites, with plenty of options to recommend to guests this National Curry Week. Dine in opulence at Masala Zone Piccadilly Circus | courtesy Masala Zone Few foods have become as firmly embedded in British culture as curry. The capital's relationship with Indian cooking stretches back centuries, shaped by generations of restaurateurs who introduced diners to a range of regional flavours

From Sicily to London, Marco Russo shares his journey, the mentors who shaped him and why genuine connections are at the heart of great service.

The nominees have been revealed for the WHERE Golden Keys Concierge Awards 2026

From behind-the-scenes Harry Potter magic to afternoon tea adventures and London by night, Golden Tours offers memorable experiences to recommend to your guests. Travel on a Warner Bros. branded bus to experience the magic of Harry Potter Warner Bros. Studio Tour London - The Making of Harry Potter Flexible Return Ticket Enjoy a flexible return option when you book tickets to the Warner Bros. Studio Tour London – The Making of Harry Potter with Transport. You can now stay l