SPOTLIGHT

From Sicily to London, Marco Russo shares his journey, the mentors who shaped him and why genuine connections are at the heart of great service.

The nominees have been revealed for the WHERE Golden Keys Concierge Awards 2026

From behind-the-scenes Harry Potter magic to afternoon tea adventures and London by night, Golden Tours offers memorable experiences to recommend to your guests. Travel on a Warner Bros. branded bus to experience the magic of Harry Potter Warner Bros. Studio Tour London - The Making of Harry Potter Flexible Return Ticket Enjoy a flexible return option when you book tickets to the Warner Bros. Studio Tour London – The Making of Harry Potter with Transport. You can now stay l

Registration opens next week for the 71st UICH Les Clefs d'Or International Congress in Thailand - with Early Bird rates on offer.

From bespoke tours and photography exhibitions to family days out and seasonal celebrations, Blenheim Palace offers unforgettable experiences for every guest. Whether your clients are seeking luxury, culture, family fun or festive magic, our team is here to help make bookings seamless and rewarding for Golden Keys members. What's more, a limited number of invites are available now for Les Clefs d'Or members to experience our Christmas at Blenheim Preview Night. Blenheim Palac

Charlotte looks back on a month of celebrations, new discoveries, indulgent treats and one poignant farewell to a Concierge great.

Give your guests something to remember with our pick of London’s most irresistible signature desserts – perfect for a special recommendation. The Ivy's chocolate bombe | © John Carey There are sensible weekday puddings, and then there are the desserts you order while on holiday, the gloriously extravagant, photographed-from-every-angle creations that turn dinner into an occasion. You may only push the boat out once a year, but London makes it count. Few finales offer more the